Last Updated: January 1, 2024
1. Acceptance of Terms
By accessing or using the services of NY Pallet Solutions ("Company," "we," "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services
NY Pallet Solutions provides pallet buying, selling, repair, recycling, and transportation services. All services are subject to availability and these terms.
3. Orders and Payment
- All orders are subject to acceptance and availability
- Prices are subject to change without notice
- Payment is due as specified in your invoice or quote
- Late payments may incur additional fees
- We reserve the right to refuse service to anyone
4. Product Quality
Pallets are sold according to their specified grade:
- Grade A: Like-new condition, no repairs
- Grade B: Minor repairs, fully functional
- Grade C: Economy grade, multiple repairs
Customers should inspect pallets upon delivery and report any issues within 48 hours.
5. Delivery
- Delivery times are estimates and not guaranteed
- Customer is responsible for providing safe, accessible delivery locations
- Additional fees may apply for difficult access or wait times
- Risk of loss passes to customer upon delivery
6. Returns and Refunds
Returns are accepted within 7 days of delivery for pallets that do not match their specified grade. Customer is responsible for return shipping unless the error was ours. Refunds will be processed within 14 business days.
7. Liability Limitations
NY Pallet Solutions is not liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid for the specific products or services in question.
8. Indemnification
You agree to indemnify and hold harmless NY Pallet Solutions from any claims arising from your use of our products or services.
9. Governing Law
These terms shall be governed by the laws of the State of New York. Any disputes shall be resolved in the courts of Brooklyn, New York.
10. Contact Information
For questions about these Terms of Service, contact us at:
NY Pallet Solutions
123 Industrial Ave
Brooklyn, NY 11222
Email: [email protected]
Frequently Asked Questions
FAQ
Answers to the most common questions about this service. If you need more detail, our team is one message away.
What payment methods are accepted?
We accept ACH, credit card, and approved NET terms for qualified customers.
When are invoices due?
Standard terms are stated on each quote; NET terms apply once approved.
How are deliveries scheduled?
Deliveries are scheduled after written confirmation of pricing and availability.
What is your cancellation policy?
Cancellations should be made as early as possible; rush or custom orders may incur charges if already staged.
Do you guarantee pallet grades?
Grades are delivered as quoted. Report issues within 24 hours for credit or replacement.
How are disputes handled?
Contact your rep with details; we prioritize resolution through replacement or credit where appropriate.
Are there limits on liability?
Limitations are outlined in our terms and conditions and apply to services and materials provided.
Do custom orders require deposits?
Custom builds may require deposits or prepayment for materials and setup.
How are rush fees applied?
Rush or after-hours fees are disclosed in the quote when expedited service is requested.
Do you provide certificates or COIs?
Certificates, HT docs, and insurance COIs are available on request and may be noted in the terms.